Chapter 1 Building High-Performance Teams: An Introduction
Top-notch Teams - The What For and Why
Your Roadmap: Introducing the Team Effectiveness Model
Measuring Your Team's Progress
How to Maintain High-Octane Group Functioning
Exercises - The Starting Line: Assessing Your Team
Chapter 2 Creating Top-Notch Team Management Practices
Team Management Practices: Signpost #1 for Team Success
More On the Model - Task, Social and Commitment Strategies: A Roadmap to Effective Teams
The Team Management Practices Planner: Critical Conversations for Teams
Creating Top Team Management Practices Using the Nine Planner Elements
Exercises for Top-Notch Team Management Practices
Chapter 3 Problem-Solving for Pros
Team Problem Solving: Signpost #2 for Team Success
What Confounds Successful Problem-solving? Thinking Traps and Biases
What Supports Problem-solving Prowess? Introducing Our Model
Exercises - Team Problem Solving for Pros
Chapter 4 Handling Team Conflict
Handling Team Conflict: Signpost #3 of Team Success
Tools for Handling Team Conflict
Exercises - Developing Team Conflict-handling Skills
Appendix - Conflict: An Overview
Chapter 5 Maintaining a Supportive Climate for Teams
The Big Question: Are You Really Ready for Teams?
Coach's Corner: The Art and Science of Implementing Teams
Research Roundup: A Review of Change Management Literature