Part 1: Foundations of Digital Marketing
Annmarie Hanlon & Tracy L. Tuten
Chapter 1: Introduction to Digital Marketing
Julia Wolny
Chapter 2: Customer Journey as Participatory Service Ecosystem
Ann Torres & Áine Doherty
Chapter 3: Experiential Marketing in a Digital Era
Declan Scully
Chapter 4: Marketing Automation: A Design Perspective
Leon Michael Caesarius & Jukka Hohenthal
Chapter 5: Big Data Marketing: Context and Affordances
Part 2: Methodologies and Theories in Digital Marketing
Daiane Scaraboto & Marcia Christina Ferreira
Chapter 6: Origins and Development of Online Communities and their Role in Marketing Research
Vasilis Theoharakis & Nikos Mylonopoulus
Chapter 7: The Technology Acceptance Model: Antecedents and Consequences
Paolo Franco
Chapter 8: The Consumer Culture Theory (CCT) Research Tradition and Digital Marketing
Hongfei Liu, Ahmed Shaalan, & Chanaka Jayawardhena
Chapter 9: The Impact of Electronic Word-of-Mouth (eWOM) on Consumer Behaviours
Marcia Christina Ferreira & Daiane Scaraboto
Chapter 10: Qualitative Insights for Digital Marketing
Part 3: Channels and Platforms in Digital Marketing
Alanah Malkani
Chapter 11: Reinventing E-mail Marketing through a Personalisation Strategy
Desmond Laffey
Chapter 12: Price Comparison Websites
Aras Alkis
Chapter 13: Ecommerce Purposes and Types from the Perspective of Transaction Cost Economics
Bairbre Brennan
Chapter 14: The Relationship between Ecommerce and Social Commerce: Subest, Evolution or New Paradigm?
Lara Stocchi
Chapter 15: The Role of Mobile Technologies in Digital Marketing and Sales
Sereikhuoch Eng
Chapter 16: The New Realities in Digital Marketing: Virtual Reality, Augmented Reality, and Extended Reality
Part 4: Tools, Tactics and Techniques in Digital Marketing
Nadia Steils & Salwa Hanine
Chapter 17: Creative Crowdsourcing: A Marketing Strategy for Innovative Companies
Inna Piven
Chapter 18: Digital Content Marketing
Ramaprasad M. Unni
Chapter 19: Programmatic Advertising
Diana Gavilan
Chapter 20: The Role of Push Notifications
Ahmed Shaalan, Marwa E. Tourky, & Khaled Ibrahim
Chapter 21: The Chatbot Revolution: Companies and Consumers in a New Digital Age
Alice Zoghaib
Chapter 22: Voice Marketing
Part 5: Management and Metrics in Digital Marketing
Jeremy Harris Lipschultz
Chapter 23: How Organizations Measure, Manage and Monitor Digital Marketing
David W. Peck
Chapter 24: Key Factors in Online Community Management
Wolfgang Weitzl
Chapter 25: Love, Hate and Everything in Between: Online Complainants' Emotions during Service Recovery Episodes
Sarah Turnbull
Chapter 26: Digital Advertising: Measurement, Metrics and Future Research Agenda
Part 6: Ethical Issues in Digital Marketing
Sarah Quinton & Nina Reynolds
Chapter 27: Research Ethics in Digital and Social Media Marketing Research
David Lynn Painter & Raghabendra Pratap KC
Chapter 28: Managing the Message, from Fake News to Filter Bubbles
Peter O'Connor
Chapter 29: Brandjacking in Paid Search: An unresolved problem
Sven Tuzovic
Chapter 30: Talk to Me - The Rise of Voice Assistants and Smart Speakers: A Balance between Efficiency and Privacy
Christelle Aubert-Hassouni & Julien Cloarec
Chapter 31: Privacy Regulation in the Age of Artificial Intelligence