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The Quality Movement and Organization Theory
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The Quality Movement and Organization Theory

February 2000 | 456 pages | SAGE Publications, Inc
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The Quality Movement and Organization Theory is the first comprehensive study of quality management to be linked with the principles of organizational behaviour and analysis.

The contributors are at the forefront of assessing new quality approaches, how they work, and the conditions under which they are effective. The book bridges the world of theory and practice, making academics aware of recent developments to improve organizational performance and exploring ways in which these efforts both contribute to and challenge current theories.

W Richard Scott and Robert E Cole
Introduction
 
PART ONE: QUESTIONS AND CONCERNS FROM ORGANIZATION THEORY: THREE FOUNDATIONAL PAPERS
James W Dean Jr and David E Bowen
Management Theory and Total Quality
Improving Research and Practice Through Theory Development

 
J Richard Hackman and Ruth Wageman
Total Quality Management
Empirical, Conceptual and Practical Issues

 
Sidney G Winter
Organizing for Continuous Improvement
Evolutionary Theory Meets the Quality Revolution

 
 
PART TWO: THE QUALITY MOVEMENT IN AMERICA
Robert E Cole
Market Pressures and Institutional Forces
The Early Years of the Quality Movement

 
George S Easton and Sherry L Jarrell
Patterns in the Deployment of Total Quality Management
An Analysis of Forty-four Leading Companies

 
Linda Kaboolian
Quality Comes to the Public Sector
Karl E Weick
Quality Improvement
A Sensemaking Perspective

 
 
PART THREE: STAGES AND PROCESSES IN QUALITY IMPROVEMENT
John Paul MacDuffle
The Road to "Root Cause"
Shop-Floor Problem-Solving at Three Auto Assembly Plants

 
Nelson P Repenning and John D Sterman
Getting Quality the Old-Fashioned Way
Self-Confirming Attributions in the Dynamics of Process Improvement

 
George S Easton and Sherry L Jarrell
The Effects of Total Quality Management on Corporate Performance
An Empirical Investigation

 
Kim S Cameron and Carole K Barnett
Organization Quality as a Cultural Variable
An Empirical Investigation of Quality Cultures

 
Tomoko Hamada
Quality as a Cultural Concept
Messages and Meta-Messages

 
 
PART FOUR: CONDITIONS AND CONTINGENCIES AFFECTING QUALITY DEVELOPMENT
Kathleen M Sutcliffe, Sim B Sitkin and Larry D Browning
Tailoring Process Management to Situational Requirements
Beyond the Control and Exploration Dichotomy

 
Andrew B Hargadon and Kathleen M Eisenhart
Speed and Quality in New Product Development
An Emergent Perspective on Continuous Organizational Adaptation

 
Casey Ichniowski and Kathryn Shaw
Quality Improvement Practices and Innovative HRM Practices
New Evidence on Adoption and Effectiveness

 
David I Levine and Kathryn Shaw
The Incentives of Quality and the Quality of Incentives
Quality Improvement and Incentive Pay for Frontline Workers

 
Thomas A Kochan and Saul Rubinstein
Human Resource Policies and Quality
From Quality Circles to Organizational Transformation

 

". . .the book stands as a strong beginning towards establishing a comprehensive organizational theory of quality management." 

Stephen B. Knouse
University of Lousiana at Lafayette

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